Shipping policy

Thank you for shopping with Ferrante. This policy explains how we process and ship your order.

100% Secure Shipping

Every order is tracked from the moment it leaves our facility until it reaches your door, so you always know where your package is.

Processing Time

Orders are processed within 2–3 business days of purchase. Processing includes verifying your order, quality-checking the item, and preparing it for shipment. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Once your order has been processed, shipping takes an additional 10–14 business days to arrive, depending on your location.

Please Note: Occasional Delays

Because we work with international carriers and customs processes that are outside our control, your order may occasionally take a little longer than the estimated window above. This is uncommon, but if it happens, there's no need to worry — your order is still on its way, and our team is always available to check the status for you. We appreciate your patience, as we know great things are worth the wait.

If your order significantly exceeds the estimated delivery window, please contact us at feerrantee@gmail.com so we can look into it with the carrier.

Order Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. You can use this number to follow your package's journey in real time.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your location and order details.

International Shipping

We ship worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Incorrect Shipping Addresses

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at feerrantee@gmail.com as soon as possible — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

Lost or Missing Packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier office first, as packages are occasionally marked delivered slightly before arrival. If you still can't locate it after 48 hours, contact us at feerrantee@gmail.com and we'll help you resolve it in line with our Return & Refund Policy.

Questions?

If you have any questions about your shipment, reach out to us anytime at feerrantee@gmail.com.