Refund policy

At Ferrante, customer satisfaction matters to us. Please read this policy carefully, as it explains your rights and our procedures regarding returns, refunds, and order issues.

90-Day Satisfaction Window

You have 90 days from the date of delivery to report an issue with your order and request a refund or replacement. This is one of the most generous windows in the industry, and it is designed to give you complete peace of mind when shopping with us.

No Physical Return Required

To keep things simple and fast for you, we do not require you to ship the item back to us. Instead, our process works as follows:

  1. Contact us at feerrantee@gmail.com within 90 days of delivery.
  2. Describe the issue and attach clear photos or a short video of the item showing the problem (e.g., defect, damage, or incorrect item received).
  3. Our team will review the evidence and respond within 2 business days with a decision.
  4. If approved, you will receive, at our discretion, either a full refund or a free replacement, without needing to send anything back.

This process applies worldwide, to all countries we ship to.

Eligible Reasons for a Refund or Replacement

  • The item arrived damaged or defective.
  • You received the wrong item.
  • The item is materially different from what was described on the product page.
  • The order was lost in transit or never delivered, confirmed via the carrier's tracking information.

Evidence Requirement

Because we do not require physical returns, photo or video evidence is required to process any claim. Claims submitted without evidence, or where the evidence does not support the reported issue, may be declined or may require additional information before a decision is made.

Our Right to Review Each Claim

Every claim is reviewed individually and in good faith. We reserve the right to:

  • Request additional information or evidence before approving a claim.
  • Deny claims that show signs of misuse, abuse of this policy, or fraud (including but not limited to repeated claims from the same customer, inconsistent evidence, or claims inconsistent with carrier tracking data).
  • Offer a partial refund, discount, or replacement instead of a full refund, where appropriate to the issue reported.
  • Limit the number of courtesy resolutions provided to a single customer or household.

Change-of-Mind Purchases

Outside of the statutory rights described below for EU consumers, this policy covers defective, damaged, incorrect, or undelivered items. It does not cover simple change of mind, incorrect size selected by the customer, or buyer's remorse, unless the item is also defective or materially misdescribed.

Items Not Eligible

The following are not eligible for refund or replacement under this policy:

  • Items reported more than 90 days after the delivery date.
  • Claims with no supporting photo/video evidence.
  • Damage caused by misuse, normal wear and tear, or unauthorized alteration after delivery.
  • Perishable goods, custom or personalized orders, and hazardous materials (if applicable to future products).

Refund Processing Time

Once a claim is approved, refunds are issued to your original payment method within 15 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. If more than 20 business days have passed since we approved your refund and you have not received it, please contact us at feerrantee@gmail.com.

Order Issues, Delays, and Non-Delivery

If your order does not arrive within the estimated delivery window shown at checkout, please contact us before requesting a refund so we can investigate with the carrier. If the shipment is confirmed lost, you are entitled to a full refund or replacement under this policy.

European Union Customers — Statutory 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have a separate, legally guaranteed right under the EU Consumer Rights Directive (2011/83/EU, as amended) to withdraw from your purchase within 14 days of delivery, for any reason and without justification, in addition to the 90-day policy above. This statutory right exists independently of this policy and cannot be limited by it. To exercise it, contact us at feerrantee@gmail.com within 14 days of delivery. Nothing in this policy restricts or replaces any statutory consumer right you may have under the laws of your country of residence.

Limitation

This policy sets the maximum remedy available for eligible claims as a refund of the purchase price or a replacement item, at our discretion. It does not cover incidental, consequential, or indirect costs related to an order issue, except where required by applicable law.

Contact Us

For any questions about this policy or to start a claim, contact us at: feerrantee@gmail.com

This policy does not affect any non-waivable statutory rights you have under the laws of your country of residence.